Counselling is intended to be a safe and private experience where you can speak openly and honestly. All information you share will be kept confidential and will not be released without your consent. However, there are specific and rare limits to confidentiality. In the following situations, actions are required from your counsellor that override confidentiality;

• if you disclose information that suggests you may be a threat to yourself or others

• reporting of suspected child (under 19 years of age) abuse, or vulnerable adult at risk of physical

• or sexual abuse or neglect

• complying with a subpoena or court order

• if fees are paid by your employer

Your counsellor will inform you if they need to make an exception to confidentiality. Please note – this is an exceedingly rare occurrence.

Happymess Counselling Inc only employs Registered Clinical Counsellors (RCC’s) who hold graduate degrees from accredited Canadian universities and belong to a provincial oversight body known as The British Columbia Association of Clinical Counsellors (BCACC).

Happymess Counselling Inc.'s fee schedule is reviewed annually and is consistent with industry standards. You will be notified of any changes to your fees. A sliding scale is available upon consideration.

You are responsible for arriving to the session on time. Sessions will end at the scheduled time as to respect the next client’s appointment. If you are late for a session, the session will still end at the scheduled time. A session can be extended, if both the counsellor and client agree to it. Extension intervals have a 30 minute minimum; pro-rated rates will apply.

If you need to change your appointment time, or are no longer able to attend your session, please give at least 24 hours notice so that your time slot is available for someone else. If you miss an appointment without giving 24 hours notice, you will be billed for the full amount of the session. You must settle the missed appointment fee before booking your next appointment. If you are receiving pro bono services, please note a session will be deducted from your package.

If your counsellor is planning to be away, you will be notified in advance. In the rare event that your counsellor is unable to provide 24 hours notice to cancel or reschedule an appointment, your next session will be provided free of charge. If you are receiving pro bono services, a session will be added to your package.

Electronic recording of any kind of strictly prohibited.

To protect your counsellor’s personal safety, appointment details (including location, address, business name, counsellor’s name, contact information, etc.) are not to be shared on social media.

You can contact our office any time via email at happymess.counseling@gmail.com or by phone at 778-255-3076. Please allow 1 business day for a response. Please note that email is for scheduling purposes only, and any counselling related matters will be redirected to your next session.